Refund policy

Coco & Toffee Store Policies

Ordering & Payments

  • Pricing: All prices are in Philippine Peso (PHP) and are fixed.

  • Payment Methods: We accept BDO, BPI, Unionbank, Maya, GCash, PayPal, Credit Cards
    Securing Your Order: Because our stock moves quickly, items are only reserved once payment is confirmed.

  • Verification: For manual payments, please email your proof of payment along with your order name and number to cocoandtoffee@gmail.com. We will process your order as soon as your payment is verified!

Shipping & Delivery We ship out orders every Tuesday, Thursday, and Saturday. To make the next shipping day, please complete your payment by our 4:00 PM cut-off.

  • Metro Manila (Sonic Express): 1-3 business days

  • Provincial (LBC): 2-5 business days

  • Same-Day Delivery: Available via GrabExpress/Lalamove

Please note: Once your package is handed over to our partner couriers, delivery timelines are out of our hands. Please ensure someone is available to receive your package, or leave an authorization letter with your lobby guard/reception!

Returns & Exchanges We thoroughly inspect every item before it leaves our HQ, but if you need to make a swap, we are here to help!

  • Eligibility: We accept exchanges within 3 days of you receiving your order. The item must be unused, unaltered, and in its ORIGINAL SEALED packaging.

  • Wrong Size / Change of Mind: If you ordered the wrong size or color, you may exchange it. Please note that original shipping fees are non-refundable, and the customer is responsible for all return and replacement shipping costs.

  • Damaged or Incorrect Items: If you receive a faulty or incorrect item, please email us immediately at cocoandtoffee@gmail.com with a photo. Once we receive and inspect the returned item, we will happily send a replacement or issue a refund for the fair market value of the item.

  • Cancellations: We do not accept order cancellations once payment is made, but we can issue store credit for the value of your original payment.

All online transactions are separate from our physical retail partners. Online purchases cannot be returned or exchanged in-store.

TERMS AND CONDITIONS
We aim to provide you with the best customer service here in Coco & Toffee. Please read all the categories & subcategories carefully before placing your order. By using Coco & Toffee‘s website and/or placing your order online, you agree to be bound by the terms and conditions herewith. All categories clearly outline the shipping process, delivery guidelines and returns/exchange policy as well as other information you will need to better assist you.

If you do not accept our Terms & Conditions, please do not use this website. Please be 101% sure of your orders before proceeding

Before placing an order, make sure you have read and understood our Terms & Conditions, if you have any queries relating to these Terms and Conditions, please email us at cocoandtoffee@gmail.com or message us +63915 170 8814 (No calls please!)